In-Home Appointment Recordings
Your Trust, Our Commitment
At AirWorks, we're always looking for ways to enhance our service and ensure you receive nothing but the best from our team. That's why we will begin recording some of our in-home appointments. This practice is all about ensuring the AirWorks standard of quality and enabling ongoing training for our technicians. Just like how mom checks to make sure everything is perfect, we’re doing our bit to keep things top-notch!
Why We Record
These recordings help us review our performance and ensure that our team members are upholding the AirWorks promise of exceptional service. They also serve as a valuable tool for coaching and further improving the skills of our technicians—ensuring they’re always equipped to handle your HVAC and plumbing needs with the utmost care and expertise.
Your Privacy and Consent
Your comfort and privacy are our top priorities. All recordings are strictly for internal use and are handled with the highest confidentiality. By accepting your appointment, you consent to this recording. However, we understand and respect your privacy choices—if you prefer not to be recorded, please let your technician know upon their arrival, and we will happily accommodate your request.
Our Assurance to You
If you have any questions or wish to review a recording of your appointment, feel free to reach out to us. We’re here to ensure your experience is comfortable, transparent, and, as always, Mom Approved!
Quality Assurance Notice
All phone interactions with AirWorks may also be monitored and recorded for quality assurance and training purposes. This is part of our commitment to continually elevate our service and ensure you always have a positive experience with our team.