AirWorks Solutions is hiring a Customer Service Representative / Dispatcher to answer calls, book appointments, and keep our technician board running smoothly. You're the first voice a stressed homeowner hears — at AirWorks, that voice is calm, local, and genuinely helpful.
What you'll do
- Answer inbound calls and texts; book and confirm appointments
- Dispatch and route technicians across Ventura County efficiently
- Follow up on estimates, Family Comfort Plan renewals, and reviews
- Keep customer records clean in the office systems
- Coordinate emergency calls with on-call technicians
What you'll bring
- Customer service experience (home services or scheduling a plus)
- Warm on the phone under pressure — empathy is the job
- Organized multitasker comfortable with dispatch software
- Reliable, punctual, team-first
- Bilingual English/Spanish a plus
Why AirWorks
- Family-owned, never private-equity — our values don't change with a quarterly target
- Tight-knit team culture — you're a name, not a truck number
- No high-pressure selling, ever — we win on honesty
- Paid hands-on training through the AirWorks Academy
- Fun, family-first culture — we work hard, celebrate together, and treat the crew like family
- Clear growth path: Academy → Tech → Lead → wherever you aim
- Licensed and insured — the stability of an established, reputable company
- Compensation and benefits discussed openly in your interview — no games
How to apply: use the AirWorks HireAligned jobs board so your application reaches the hiring team in the right workflow.